The process is a key concept in quality models. They are the key element that will help deliver results and achieve goals. A process is the only way to coordinate and organize work activities, information and knowledge.
A procedure should meet a specific control objective prerequisites for its effectiveness and understanding by all. Skip a process to a written procedure is undeniable benefits. The written:
- requires reflection
- allows the homogenization of the information, storage and verification of information
- becomes a reference can be easily diffused
- authorizes the filing and archiving of information: “the right document at the right place”
PCI can occur at different levels depending on the requirements:
- Audit procedures
- Analysis procedures based activities
- Process definition with the relevant operational (Front, Middle, Back)
- Written Procedure
- Change Management
